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Global Privacy Notice

Last Updated: March 21, 2025

Ionia International Trade LLC (“Ionia,” “we,” or “us”) respects your privacy and is committed to protecting personal information in accordance with applicable laws. This Global Privacy Notice (“Privacy Notice” or “Notice”) explains how we collect, use, disclose, and safeguard personal information when you interact with our websites, customer portals, and related services.

This Notice applies to personal information processed by Ionia through our website (ioniatrade.com), subdomains, and any digital platforms we operate. It is written to meet the requirements of U.S. privacy laws (including CCPA/CPRA), GDPR (EU/UK), and other relevant laws, including Türkiye’s KVKK.

Summary

  • We collect personal data you provide, as well as information collected automatically through cookies and analytics tools.
  • We use your information to deliver services, respond to inquiries, manage your account, conduct marketing (with your consent), ensure compliance, and improve our operations.
  • We do not sell your data. We share it with service providers and partners only to the extent needed to operate our business.
  • You have rights under applicable laws, including access, deletion, correction, and more.
  • We use reasonable measures to protect your data.
  • Your data may be transferred internationally, including to the U.S.
  • You can contact us to exercise your rights or ask questions.

1. Information We Collect

We collect information:

  • Directly from you: when you create an account, request a quote, submit a form, communicate with us, or provide files/documents.
  • Automatically: through cookies, logs, and third-party analytics tools (e.g., Google Analytics, HubSpot, Hotjar).
  • From third parties: such as marketing partners, lead generation tools, social media platforms, or logistics partners.

This may include:

  • Name, company, job title, contact info
  • Login credentials for dashboards
  • Shipment details and fulfillment preferences
  • Payment data (when applicable in the future)
  • Website activity (pages viewed, actions taken, IP address, device/browser)

2. How We Use Information

We use your data to:

  • Provide requested logistics and compliance services
  • Respond to quote requests and inquiries
  • Fulfill and manage shipments and deliveries
  • Create and manage your user dashboard account
  • Send administrative messages and alerts
  • Improve our Site, analytics, and customer support
  • Conduct marketing (newsletters, retargeting, ads)
  • Manage security, detect fraud, and ensure compliance
  • Retain necessary records for legal and tax purposes

3. Sharing Information

We share information with:

  • Internal teams across Ionia (e.g., USA HQ and Türkiye branch)
  • Third-party service providers: hosting, analytics, CRM, logistics
  • Advertising platforms (e.g., Meta/Facebook, LinkedIn) if cookies are accepted
  • Government authorities or law enforcement when legally required
  • Successors in case of a merger or acquisition

We never sell your personal data.

4. Cookies and Analytics

See our Cookie Preferences section for full details.

We use cookies and similar technologies for:

  • Site functionality
  • Performance measurement
  • Advertising and marketing
  • Personalization

You can control cookies through our banner or your browser. We honor Global Privacy Control (GPC) signals.

5. Data Transfers

Your data may be stored or processed in the U.S. or Türkiye. For data from the EU, UK, or other countries, we use Standard Contractual Clauses or other safeguards to ensure lawful cross-border transfers.

6. Data Retention

We keep your data:

  • For the duration of our business relationship
  • As long as legally required for tax, compliance, or audit
  • For up to 7 years for shipments and invoices
  • Until you request deletion, where applicable

7. Your Rights

You may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Limit use or withdraw consent
  • Object to processing
  • Opt-out of targeted advertising
  • Request a copy of your data (portability)

To exercise your rights, contact us at info@ioniatrade.com. We may verify your identity before fulfilling requests.

8. Security

We use appropriate security measures including:

  • HTTPS encryption
  • Access controls and staff training
  • Secure storage and processing
  • Regular audits and incident response plans

While no system is 100% secure, we continuously work to protect your data.

9. Children’s Privacy

We do not knowingly collect information from individuals under 13 (or 16 in some jurisdictions). If we learn we have done so, we will delete that data.

10. Changes to This Notice

We may update this Privacy Notice periodically. Significant changes will be highlighted on our Site. The date at the top reflects the last revision.

11. Contact Us

For privacy-related requests, reach out to:

Ionia International Trade LLC
Miami Beach, Florida, USA
Email: info@ioniatrade.com
Türkiye Branch: turkiye@ioniatrade.com

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